Refund policy

Refund Policy


Glona.ng

Effective Date: July 02, 2026

Thank you for choosing Glona.ng. We strive to provide high-quality educational services, including free JAMB CBT practice and premium courses. This Refund Policy outlines the conditions under which refunds may be issued.

  1. Free Services All free features, including JAMB CBT practice exams, mock tests, and basic resources, are provided at no cost. Since these services are free, no refunds apply.
  2. Paid/Premium Services Refunds for paid courses or premium features are governed by the following rules:

Eligibility for Refund

You may request a refund within 7 days of purchase, provided you have not: Completed more than 30% of the course content Downloaded or accessed significant portions of the materials Taken any associated exams or certificates Non-Refundable Cases

Refunds are not issued if: More than 7 days have passed since purchase You have substantially used the course (watched majority of videos, completed quizzes, etc.) The request is due to change of mind after full or significant access You violate our Terms and Conditions The purchase was made during promotional/sale periods (where explicitly stated as non-refundable) 3. How to Request a Refund Contact us at support@glona.ng within the 7-day window. Provide your order/transaction ID and reason for the refund. Our team will review your request and respond within 5 business days. Approved refunds will be processed back to the original payment method within 14 business days.

  1. Subscription Services (if applicable) Monthly or annual subscriptions can be cancelled anytime. You will continue to have access until the end of the current billing period. No prorated refunds for partial months unless otherwise stated.

  2. Exceptional Circumstances We may consider refunds outside the standard policy in cases of technical errors on our part or documented medical/personal emergencies. Such cases will be reviewed individually.

  3. Contact Us For any refund-related questions, please email: support@glona.ng

We appreciate your understanding and are committed to ensuring a fair and transparent learning experience on Glona.ng.